Rules and documents
All the rules sit in one place. For each sheet a plain sentence says which question it answers, so you never have to guess where to look.
- Terms of service
How the contract comes about, what we promise and what we expect from you.
Edition 1.0 · in force since
- Paying on FACTOTUM
How you pay, when the amount is taken and what it is made of.
Edition 1.0 · in force since
- Cancelling, moving a visit and getting money back
Until when cancelling is free, what a late cancellation costs and how we find a replacement.
Edition 1.0 · in force since
- Right of withdrawal and form
Your fourteen days of withdrawal, the cases without that right and the form to fill in.
Edition 1.0 · in force since
- Conditions for business accounts
Rules for companies and building managers: invoice, payment terms and tax rules.
Edition 1.0 · in force since
- Conditions for professionals
Rules for the tradesperson: independence, payouts and ranking.
Edition 1.0 · in force since
- Privacy policy
Which data we collect, why, how long we keep it and which rights you have.
Edition 1.0 · in force since
- Who processes your data for us
Which services work for us, what each one sees and how we announce a change in advance.
Edition 1.0 · in force since
- Cookies and similar technology
Which files sit on the device, for how long, and how to change your choice at any time.
Edition 1.0 · in force since
- Content rules and reports
What is not allowed on the platform, how to report and how to challenge a decision.
Edition 1.0 · in force since
- Complaints and disputes
How to file a complaint, how fast we answer and where to find a mediator.
Edition 1.0 · in force since
- Transparency report
What we publish about moderation and appeals, and when the report comes out.
Edition 1.0 · in force since
- Accessibility statement
How far the site is usable by everyone and how to report a barrier.
Edition 1.0 · in force since
- Legal notice
Who stands behind the platform: name, seat, numbers and contact.
Edition 1.0 · in force since
At the foot of every sheet stand the edition and the day it takes effect. Your order follows the edition in force on the day of the order, and we send the earlier edition on a simple request.