Conditions for business accounts

A business account is open to anyone entered in the trade register or an equivalent register and holding a VAT number or able to show an exemption. We ask for the register extract, the name of the person entitled to sign and, for a building manager, proof of the mandate of the owners’ association. These conditions come alongside the general conditions of the platform; where this text differs, it prevails for business accounts over the general rule. The rules made for consumers, such as the fourteen-day right of withdrawal, do not apply here.

In a business account you set up as many addresses as you need and give each person a role: to view, to order or to see invoices. For every address a ceiling can be set above which an order still needs an approval. Whoever orders in the account binds the company; if a person leaves the firm, you withdraw their right in the account at once and our approvals then run through the new person.

The rule remains payment by card, as for everyone. On request and after a short check you receive an invoice at the end of the month, each visit itemised, with the order reference and the address. The payment term is thirty days from the invoice date. A complaint against one line is to be written within ten days; the rest of the invoice nonetheless falls due.

Work on a building is taxed where the building stands: if it lies in Luxembourg, Luxembourg VAT appears on the invoice even where your company is registered abroad. The reduced rate of three per cent applies only to housing that meets the conditions of the law; otherwise the rate is seventeen per cent. Your VAT number is checked against the Union system and printed on the invoice. An invoice without tax is possible only in the cases the law provides for, and the reason then stands on the document.

If you hand over a key, this is recorded with the date, a number and a name, and so is its return; the key is kept in a locked cabinet and given to the professional for the visit alone. You see to it that the place of work is accessible and free of danger, that power and water can be shut off, and that known hazards such as asbestos or a weak ceiling are named beforehand. If access is missing at the agreed hour, the missed-appointment rule of the general conditions applies.

If an invoice is not paid after thirty days, interest runs under the law on payment periods in commerce, together with the statutory flat sum for recovery costs. After the second reminder we may end ordering on invoice and accept payment by card only. Cancelling an order follows, for business accounts, the same rules as elsewhere, but for work planned especially a period of twenty-four hours applies. An agreement on a shorter response time is written separately and then stands as an annex to the contract.

Every professional carries professional liability cover, and the platform holds insurance of its own for damage arising during a visit; the ceilings and the conditions of the cover are shown on request. For loss from a standstill of a business, forgone profit or damage to data we answer only where we caused them deliberately or through gross negligence. Where your requirements are higher, you may ask for additional cover; it is confirmed in writing and charged separately.

If you give us data of tenants or employees, you are the controller of it and we process it only on your instructions; an added agreement on the processing is signed on request. What we see in the course of a job stays between us. The contract runs for an indefinite term and either side may end it with one month’s notice to the end of a month; orders already fixed are still carried out and billed as usual. Invoices and job records stay stored for ten years, as tax law requires.