Frequently asked questions
Everything about prices, VAT, appointments and warranty — clearly explained.
How is the price calculated?
Hourly at the service rate, plus materials at cost. You see the estimate before you confirm.
Which VAT rate applies?
17 % standard. Reduced rates of 8 % or 3 % apply only when the legal conditions are met.
Can I cancel free of charge?
Yes, within the notice period shown at booking. Later cancellations may incur a 30 % retention.
When does the technician arrive?
You choose the date and time yourself: the calendar shows every free slot, the earliest already tomorrow. Need someone today? Call us — we come if a technician is free.
How can I pay?
Online at booking or on site after the job. You always receive a compliant invoice with our VAT number.
Is the work guaranteed?
Yes. Every job is guaranteed and we carry professional liability insurance. Claims go through the chat in your account.